Exchange and return policy
In order to serve you and provide you with the most enjoyable shopping experience, please note Homeznia’s online exchange and return policy:
Replacement or return takes place within a maximum period of 7 days from the date you receive the product if there is a manufacturing defect or not
Product conformity after this is determined by our competent department
For exchange or return, the product must be in its original condition with the carton, unused, and not installed. Otherwise, we are not obligated to do otherwise.
Installed products cannot be exchanged or returned unless they contain a manufacturing defect. After this is determined by our relevant department
In the event that there is a difference in the product in terms of color or size, the customer has the right to exchange or return the product and order the same product or another product within (24 hours) from the date of receiving the order (after this is determined by our relevant department).
In the event of installing or using the product or unpacking it, it will not be replaced or refunded, even if it is under the exchange and return period, except for the presence of a manufacturing defect or non-conformity of the product after this has been determined by our competent department.
Products included in offers and discounts: A, the last item, a discount coupon was used, or the customer gets an automatic discount. The exchange policy only applies to his order.
If the customer wishes to return the product while it is in its original condition, the costs of international shipping and customs clearance will be deducted by 50% of the value of the product.